IT Service Desk Technician
Job Summary
Providing exceptional customer service, the full-time IT Service Desk Technician Level 2 will assist internal employees by managing support tickets, ensuring First Contact Resolution, and collaborating with IT leadership to enhance operational efficiency in a remote work environment.
Key responsibilities:
- Deliver outstanding customer service while processing support request tickets and meeting target SLAs
- Utilize and improve documentation for IT procedures, policies, and troubleshooting guides
- Collaborate with vendor engineers and project managers to resolve application-related issues
Required qualifications:
- Relevant associate degree or 2+ years of experience in a related field
- Basic understanding of Windows Operating systems, Microsoft print management, and O365 applications
- Basic network troubleshooting skills and understanding of TCP/IP addressing
- Ability to pass a Level 2 Background Screening
- Passion for customer service and problem-solving skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,825 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
