IT Service Desk Technician
Job Summary
Providing advanced technical support in a remote setting, the full-time IT Service Desk Technician Level 3 will manage escalated IT support issues, deliver exceptional customer service, and collaborate with IT teams to enhance system reliability.
Key responsibilities:
- Act as the primary point of contact for escalated IT support issues from Level 1 and Level 2 analysts
- Provide advanced troubleshooting and technical support for hardware, software, and network issues
- Document support processes and mentor junior service desk team members
Required qualifications:
- Relevant associate degree or 2+ years' experience in a related field
- Ability to pass a Level 2 Background Screening
- Strong understanding of Windows Operating systems and Microsoft O365 applications
- Basic network troubleshooting skills and understanding of TCP/IP addressing
- Passion for customer service and problem-solving
Complete Job Description
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