IT Service Desk Tier 1 Support

Job Summary

A company is looking for an IT Service Desk Tier 1 Technical Support.

Key Responsibilities

• Perform basic to intermediate-level troubleshooting, including password resets and hardware issues
• Log, route, categorize, and escalate Incidents/Service Requests efficiently
• Provide outstanding customer service and communicate effectively with users and team members

Required Qualifications

• 3+ years of helpdesk experience troubleshooting
• Technical knowledge of Windows desktop & laptop hardware in a business environment
• Minimum one year of Active Directory support
• CompTIA A+ certification required
• 1+ year of experience with Exchange and/or Office 365 support