IT Service Management Analyst

Job Summary

A company is looking for a Platform Analyst to support the Cloud Platform team by coordinating documentation, communication, and process agreement across various responsibilities.

Key Responsibilities

• Maintain documentation of roadmap priorities and project status for Cloud Platform leadership
• Organize requirements and coordinate inputs from subject matter experts to ensure information accuracy
• Support Business Continuity and Disaster Recovery (BCDR) planning and provide audit support

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience
• 5+ years of experience in IT Service Management, IT Operations, or related fields
• Professional certifications such as ITIL Foundations or ITIL Service Delivery
• Experience in project management and maintaining progress reports
• Knowledge of ITIL frameworks with hands-on Incident and Change Management experience