IT Service Management Analyst

Job Summary

A company is looking for an IT Service Management Analyst (On-Call Rotation Required).

Key Responsibilities

• Serve as the primary Major Incident Manager during on-call rotations, leading responses to high-impact service disruptions
• Coordinate cross-functional teams and deliver executive-level communications during active incidents
• Support Change and Problem Management processes, including Root Cause Analysis and Business Continuity planning

Required Qualifications

• Bachelor's degree in technology or a related field, or equivalent experience
• 1+ year of experience in IT, Support, Customer Service, or Analytics
• Experience in facilitating meetings and coordinating cross-functional teams is preferred