IT Service Management Analyst

Job Summary

A company is looking for an IT Service Management Analyst to manage IT service processes and major incident responses.

Key Responsibilities

• Administer ITSM processes and coordinate major incident responses
• Identify opportunities for process improvements and implement changes
• Generate reports on process performance and provide training to IT staff

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of 3 years of experience in IT service management
• Experience managing major IT incidents
• ITIL Foundations certification or training preferred
• Strong technical understanding of incident response in cloud environments