IT Service Management Analyst
Job Summary
Managing and improving IT Service Management processes, the full-time IT Service Management Analyst will administer and support ServiceNow tools, analyze workflows, and provide training and technical support to users in a remote environment.
Key responsibilities
- Administers and configures IT Service Management tools, primarily ServiceNow, ensuring effective workflows and data accuracy
- Monitors platform performance, troubleshoots issues, and coordinates with teams for resolution
- Creates and maintains reports and dashboards in ServiceNow, translating stakeholder requirements into operational metrics
Required qualifications
- Bachelor's Degree in Information Technology, Computer Science, or related field required
- Three (3) plus years of experience with ServiceNow and ITSM modules
- Proficiency in reporting and CMDB within ServiceNow
- Strong interpersonal skills and leadership ability
- Ability to thrive in dynamic, fast-paced environments
Complete Job Description
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