IT Service Management Director

Job Summary

Leading the IT service management platform and process governance functions, the full-time remote Associate Director, IT Service Management & Process will manage the ServiceNow platform, drive ITSM/ITIL framework maturity, and oversee IT disaster recovery and vendor risk programs.

Key Responsibilities

• Own and manage the ServiceNow platform, including strategy, administration, and vendor management
• Drive the adoption of ITSM/ITIL processes and establish continuous improvement measures across IT
• Lead IT disaster recovery planning and the technology vendor and third-party risk management program

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred
• Minimum of 5 years of relevant professional experience, with 5 years in a supervisory role
• Significant experience with ServiceNow or a comparable enterprise service-management platform
• Demonstrated experience in designing and implementing ITSM/ITIL processes
• ITIL/ITSM certification preferred; additional credentials in ServiceNow administration and business continuity are a plus