IT Service Management Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jan 06, 2026

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for an IT Service Management Lead who will oversee the implementation and improvement of IT service management processes.

Key Responsibilities

Lead the implementation and continuous improvement of IT service management processes in alignment with ITIL best practices
Oversee a team managing incident, problem, and service request management for effective IT service delivery
Monitor service delivery performance metrics and drive initiatives to enhance service quality and customer satisfaction

Required Qualifications

Bachelor's Degree
ITIL v3 or ITIL 4 Foundation Certification
ITIL Intermediate/Expert Certification preferred
Experience in managing IT service delivery and process improvements
Ability to lead and mentor ITSM team members

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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