IT Service Management Manager

Job Summary

A company is looking for an Information Technology Service Management Manager to lead their Service Management Technologies Team.

Key Responsibilities

• Manage daily operations and enhancements of the core ITSM platform and associated applications
• Define and execute the roadmap for new ITSM platform capabilities while managing a team of application administrators and developers
• Oversee external vendor relationships and ensure alignment with business objectives through stakeholder collaboration

Required Qualifications

• Minimum of 5 years of IT leadership experience in Service Management Technology solutions
• Bachelor's degree in Information Systems, Computer Technology, or equivalent professional experience preferred
• Demonstrated deep technical expertise in IT Service Management (ITSM) platforms
• Strong leadership and people management skills with a focus on team development
• Solid understanding of ITIL, ITSM, and ITOM principles