IT Service Management Manager

Job Summary

Managing IT Service Management practices, the full-time hybrid IT Service Management Manager will oversee a team responsible for implementing and coordinating ITSM processes that enhance service delivery for internal and external users.

Key responsibilities

• Lead the implementation and management of various ITSM practices, including Incident, Problem, Change, and Service Level Management
• Collaborate with IT and business personnel to align ITSM goals with organizational objectives
• Ensure effective measurement and reporting of ITSM performance metrics to drive continuous improvement

Required qualifications

• Proven experience in IT Service Management practices and methodologies
• Strong leadership skills with experience managing teams in a technology environment
• Ability to work collaboratively across departments to achieve business goals
• Familiarity with ITSM tools and software
• Reside within a 70-mile radius of specified office locations