IT Service Management Specialist

Job Summary

A company is looking for an IT Service Management (ITSM) Specialist.

Key Responsibilities

• Manage and report on the global performance of Incident, Problem, and Change Management processes
• Lead major incident calls and conduct problem management meetings
• Develop and publish Change Management documentation and plans

Required Qualifications

• Bachelor's degree or equivalent work experience required
• 5+ years of relevant work experience in Information Technology, with at least 3 years in a Service Management team
• Strong experience in CMDB, Incident, Problem, and Change management
• ITIL V3 foundation or higher certification preferred
• Experience managing and utilizing ServiceNow preferred