IT Service Management Specialist

Job Summary

Responsible for coordinating service management processes, the full-time IT Service Management Specialist (CEMI) will manage daily operations, oversee technical change management, and drive continual service improvement initiatives while working remotely on a 2-year term appointment.

Key responsibilities:

• Oversee daily operations and coordination of service management processes across the organization and campus partners
• Lead the technical change management process and maintain accurate service information and dependencies
• Monitor service performance, support operational readiness, and drive initiatives for continual service improvement

Required qualifications:

• Bachelor's degree and 3 to 5 years of relevant experience in IT service management practices
• Demonstrated knowledge of IT service management concepts, including change, incident, problem, and service level management
• Ability to develop, document, and improve operational processes and procedures
• Experience performing root cause analysis in complex technical environments
• Proven ability to plan and facilitate meetings with technical and non-technical stakeholders