IT Service Management Technician

Job Summary

A company is looking for an IT Service Management Technician I.

Key Responsibilities

• Deliver remote support to end-users, ensuring minimal downtime
• Facilitate IT orientations and perform remote PC configurations
• Respond to and resolve incoming technical support requests via a ticketing system

Required Qualifications

• 2 years of work experience troubleshooting computer and network systems
• 2 years of work experience in a technical support or IT-related role
• Experience with operating systems (Windows and Mac OS) and productivity tools (Microsoft Office Suite)
• Familiarity with ITIL and ITSM, ticketing systems, and remote support tools
• Multi-lingual skills and multi-cultural or cross-cultural experience appreciated