IT Service Management Technician

Job Summary

A company is looking for an IT Service Management Technician I.

Key Responsibilities

• Deliver remote support to end-users, ensuring minimal downtime
• Facilitate IT orientations, perform remote PC configurations, and provide technical support services
• Respond to and resolve incoming technical support requests via ticketing system

Required Qualifications

• 2 years of work experience in a technical support or IT-related role, or an equivalent combination thereof
• Experience with operating systems (Windows and Mac OS), productivity tools (Microsoft Office Suite), and networking basics
• Experience with basic computer hardware, software, and networking concepts
• Proven customer service experience in an IT support role
• Familiarity with ITIL and ITSM, ticketing systems, and remote support tools