IT Service Manager

Job Summary

Owning IT and business systems operations for a remote workforce, the full-time IT Service Manager will manage endpoint management, identity, and SaaS application provisioning while delivering hands-on technical support and building automated self-service systems to enhance efficiency.

Key responsibilities

• Oversee IT and business systems operations, including endpoint management and employee access provisioning
• Provide hands-on technical support, ensuring fast resolution of issues at the desktop level
• Collaborate with Security to establish access controls and maintain compliance with ISO standards

Required qualifications

• Proven experience independently managing a remote-first IT environment with accountability for endpoints and business applications
• Hands-on experience with MDM platforms and Apple hardware in an enterprise setting
• Strong understanding of identity and access management tools and their compliance implications
• Experience in building or enhancing security and compliance controls, particularly related to ISO frameworks
• Track record of automating IT workflows through scripting or self-service tools to improve efficiency