IT Specialist

Job Summary

A company is looking for an IT Specialist to focus on Access Management and Ticket Resolution.

Key Responsibilities:

• Manage user accounts, including setup, modification, and deactivation
• Assist in diagnosing and resolving basic hardware or software issues
• Handle and resolve IT support tickets, prioritizing according to urgency

Qualifications:

• Degree in Information Technology, Computer Science, or related field, or equivalent experience
• Basic knowledge of IT systems, networks, and software
• Familiarity with ticket resolution systems and processes is a plus
• Minimum 2 years in a professional IT environment
• Experience with Google Workspace and JIRA (Atlassian)