IT Specialist with CompTIA A+ Certification

Job Summary

A company is looking for an IT Specialist II to provide remote operational support services.

Key Responsibilities

• Provide remote telephone-based Call Center / Help Desk / Service Desk support services
• Own, track, troubleshoot, and resolve IT incidents and service requests
• Establish and maintain communication with technology customers regarding their requests

Required Qualifications

• High school diploma or equivalent required; Bachelor's Degree preferred
• 2+ years of experience in an IT Service/Help Desk support environment
• Office 365 Support experience required
• CompTIA A+ Certification required within 90 business days of hire
• Public Trust Clearance eligibility as a US Citizen or Legal Permanent Resident for 3 years