IT Support Administrator

Job Summary

A company is looking for a Campus IT Support Administrator to provide technical support and customer service to staff and students.

Key Responsibilities

• Respond to end-user inquiries via phone, email, or work order system in a timely manner
• Support Windows-based and limited Macintosh computers, including deployment and configuration of hardware and software
• Maintain IT equipment inventory and complete assigned work orders with a high closure rate

Required Qualifications

• Working knowledge of Windows operating systems and Microsoft Office 2016/2019
• Experience with wired/wireless networking hardware and office productivity software
• Bachelor's degree in a computer technology discipline preferred or relevant professional certifications
• Ability to find solutions to unfamiliar problems with minimal assistance
• Experience with a work order system, such as Samanage, is desirable