IT Support Administrator

Job Summary

Passionate about customer service and technology, the full-time IT Support Administrator will oversee a third-party IT support team managing Tier 1-3 tickets, handle escalated issues, and drive the adoption of approved AI tools in a remote work environment.

Key responsibilities

• Support and administer core enterprise environments, including Microsoft 365 and Salesforce, while maintaining knowledge of other hosted services
• Manage the relationship and operations with a third-party IT support provider, ensuring consistent user experience and effective issue resolution
• Monitor support performance metrics, lead service reviews, and drive continuous improvement initiatives

Required qualifications

• Bachelor's degree in information systems, computer science, engineering, or equivalent work experience (4 years)
• Minimum 2+ years in a customer-facing IT support or systems administration role
• Hands-on experience with Salesforce administration and configuration
• Accreditations such as A+, ITIL Foundation, or Microsoft 365 Certified: Enterprise Administrator Expert
• Familiarity with enterprise AI enablement concepts and security/compliance controls relevant to productivity tooling