IT Support Administrator
Job Summary
Providing technical support for end-user computing platforms, the full-time IT Support Administrator will deliver Level 1 and Level 2 break/fix support for desktops, laptops, and mobile devices, while managing inventory and documenting incidents in a ticketing system.
Key Responsibilities
- Deliver remote and deskside technical support for hardware and software issues across various devices
- Document and classify incidents in ticketing systems, ensuring compliance with service level agreements
- Manage spare inventory for hardware devices and track requests for new equipment and peripherals
Required Qualifications
- Broad understanding of Windows 10/Windows 11 and mobile operating systems (iPad/iPhone)
- Experience with modern cloud desktop management technologies, including Office365 and OneDrive
- Basic knowledge of Microsoft SCCM
- US Citizenship required
- Microsoft certifications preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,726 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
