IT Support Administrator
Job Summary
Providing Level 1/Level 2 technical support, the full-time IT Support Administrator will troubleshoot hardware and software issues for Windows and Mac devices, support Microsoft 365 applications, and manage onboarding and offboarding activities, both onsite and remotely.
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot and resolve hardware, software, operating system, network, and application-related issues
- Record, track, and resolve incidents and service requests through the ITSM tool
Required Qualifications
- Experience with Windows 10/11 and macOS support
- Proficiency in Microsoft 365 administration and troubleshooting
- Familiarity with Active Directory/Azure AD and Intune/Endpoint Management
- Knowledge of basic networking (DNS, DHCP, VPN, Wi-Fi)
- ITIL certification is preferred
Complete Job Description
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