IT Support Analyst

Job Summary

A company is looking for an IT Support Analyst to provide technical support and ensure a secure user experience for a remote workforce.

Key Responsibilities

• Deliver high-quality IT support by resolving hardware, software, and connectivity issues across macOS and Windows environments
• Maintain and support endpoint devices by setting up, configuring, and managing user laptops and peripherals remotely
• Assist with patch management and security compliance by supporting patch deployment and monitoring device performance

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field preferred
• 5 years of experience in IT support or a similar role with a focus on customer service
• Proficiency in troubleshooting hardware, software, and network issues
• Experience with user account management in Azure Active Directory and other IT systems
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus