IT Support Analyst

Job Summary

A company is looking for an IT Support Analyst - Virtual.

Key Responsibilities

• Provide application support for Leave of Absence Management software products while adhering to established SLAs
• Troubleshoot incoming incidents and convert them into the internal defect tracking system for resolution
• Act as a liaison between internal/external customers and management for issue resolution

Required Qualifications

• Three years of experience with .NET core
• Three years of experience with AWS or other cloud providers
• In-depth knowledge of system tools such as New Relic, Elasticsearch, App Dynamics, or Splunk
• Experience with SQL Server, including writing complex ad-hoc queries
• Knowledge of ITIL and service-based delivery models with 24/7 operations