IT Support Analyst

Job Summary

A company is looking for an IT Deployment Support Analyst.

Key Responsibilities

• Provide remote technical support for restaurant technology and maintain ownership of deployment-related tasks
• Cross-train to support various programs, troubleshoot issues, and coordinate with vendors and the Service Desk
• Analyze customer workflows and facilitate operational support, while documenting troubleshooting processes for team use

Required Qualifications

• At least 1+ year of IT Help Desk and customer service experience
• Strong technical understanding of computer concepts and troubleshooting
• Business knowledge to problem solve and lead less experienced team members
• A minimum of a Bachelor's Degree in Information Technology, Computer Science, or related field, and/or CompTIA A+ or Network+ Certifications preferred
• Availability for rotational night and weekend support