IT Support Analyst

Job Summary

A company is looking for an IT Generalist/Support Analyst to provide multi-tier technical support and administer key enterprise applications.

Key Responsibilities

• Provide multi-tier technical support (Tier 1-3) for hardware, software, and operating systems
• Assist with the configuration, maintenance, and administration of enterprise applications such as SIS, CRM, and LMS
• Participate in cross-functional support, training, and technology implementation projects

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field; bachelor's preferred
• Three years of combined experience in IT support, systems administration, or application support
• Experience supporting Windows operating systems and Microsoft 365
• Experience configuring or supporting enterprise applications such as SIS, CRM, or LMS
• Ability to work forty hours per week, including possible evening or weekend work