IT Support Analyst

Job Summary

A company is looking for an IT Support Center Analyst - Remote US Only.

Key Responsibilities

• Resolve problems reported to the service desk by phone or web tickets
• Provide first-level contact and problem resolution for customer issues
• Provide timely communication on ticket status and resolution

Required Qualifications, Training, and Education

• Experience with providing technical assistance over the phone
• Able to multi-task by working on multiple open tickets simultaneously
• Experienced in working in a fast-paced environment with multiple priorities and projects
• Able to investigate, analyze, and troubleshoot customer issues
• Motivated to learn new skills and technology practices