IT Support Analyst

Job Summary

A company is looking for an IT Support Analyst I to serve as the initial point of contact for technical support needs within the IT Department.

Key Responsibilities

• Provide first-level technical support for various IT incidents
• Collaborate with internal teams on projects and support cases
• Handle incoming helpline calls and tickets, offering initial technical assistance

Required Qualifications

• Bachelor's degree in Computer Science or Information Systems, or 0 - 2 years of IT Technical Support experience
• Entry-level certifications in networking, infrastructure systems, and/or security
• Proficiency in troubleshooting basic PC performance issues
• Advanced skills in Microsoft Windows Operating Systems for endpoint computing
• Ability to assist with scheduled and unscheduled tasks during emergency situations