IT Support Analyst

Job Summary

A company is looking for an IT Support Analyst II.

Key Responsibilities

• Provide Tier 2 support for IT projects, system upgrades, and application testing
• Troubleshoot and resolve user issues across various devices and platforms
• Manage user access, onboarding/offboarding, and maintain device upkeep

Required Qualifications

• 3-5 years of experience in Information Technology or equivalent education and experience
• Strong customer service skills with experience supporting executive-level personnel
• Knowledge of Windows and macOS operating systems
• Experience with remote support tools and ticketing systems
• Ability to manage multiple priorities in a remote environment