IT Support Analyst

Job Summary

Providing high-quality technical support, the full-time IT Support Analyst will manage onboarding and offboarding processes, resolve technical issues, and maintain IT systems in a remote capacity for a 6-month fixed-term assignment.

Key responsibilities

• Manage the full lifecycle of onboarding and offboarding tickets, ensuring timely IT setup and deactivation
• Provide support for technical issues across various systems and devices, maintaining a high standard of end user experience
• Document and update IT policies and troubleshooting guides while identifying trends for process improvements

Required qualifications

• 2+ years of IT support experience in a fast-paced Enterprise IT environment
• Experience managing an enterprise ticketing system (e.g., Zendesk, Jira, or ServiceNow)
• Outstanding communication skills, capable of explaining complex concepts to nontechnical audiences
• Resourceful problem solver with the ability to discover solutions through research and testing
• Experience working cross-functionally and fostering stakeholder relationships