IT Support Analyst

Job Summary

Providing day-to-day technical support, the full-time IT Support Analyst will troubleshoot hardware and software issues, manage inventory of IT equipment, and assist with onboarding and offboarding processes in a remote environment.

Key responsibilities:

• Research, troubleshoot, and identify solutions for OS and hardware issues
• Maintain accurate inventory records and ensure appropriate stock levels of IT equipment
• Build and deploy end-user hardware and assist with helpdesk tickets and escalations

Required qualifications:

• Minimum of 3 years of experience with various operating systems, preferably Windows
• Minimum of 3 years of experience with Microsoft 365 (Intune, Entra ID, Exchange, etc.)
• 3-5 years of experience in Technical Support, Desktop Support, or IT Helpdesk preferred
• High School Diploma or equivalent
• Hands-on experience in hardware troubleshooting and knowledge of network concepts