IT Support Analyst
Job Summary
Providing technical support in a hybrid work environment, the IT Support Analyst will troubleshoot hardware, software, and network issues while ensuring smooth IT operations and delivering exceptional customer service to end users.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices, diagnosing and resolving various technical issues
- Manage incident and service requests, ensuring timely resolution in accordance with established Service Level Agreements
- Deploy, configure, and maintain IT assets, utilizing endpoint management tools and supporting local infrastructure activities
Required Qualifications
- Preferred Bachelor's Degree in Information Technology or Computer Science
- 3-7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing
- Proficiency in Windows 10/11 Administration and Microsoft 365 applications
- Experience with IT Service Management (ITIL) and network fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with remote support tools and hardware/software troubleshooting
Complete Job Description
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