IT Support Analyst
Job Summary
Providing technical support in a hybrid work environment, the IT Support Analyst will troubleshoot hardware, software, and network issues while ensuring exceptional customer service to end users across the client organization.
Key Responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, printers, and mobile devices, diagnosing and resolving technical issues
- Manage incident and service requests, ensuring timely resolution in accordance with Service Level Agreements
- Deploy, configure, and maintain IT assets, supporting device imaging and software installations
Required Qualifications
- Preferred Bachelor's Degree in Information Technology or Computer Science
- 3-7 years of experience in IT Support, Service Desk, or Desktop Support
- Proficiency in Windows 10/11 Administration and Microsoft 365 services
- Experience with Active Directory, Group Policy, and IT Service Management (ITIL)
- Familiarity with network fundamentals including TCP/IP, DNS, and DHCP
Complete Job Description
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