IT Support Analyst
Job Summary
Providing technical support in a hybrid work environment, the IT Support Analyst will troubleshoot hardware, software, and network issues while ensuring exceptional customer service for end users across the organization.
Key Responsibilities
- Deliver Level 1 and Level 2 support for desktops, laptops, and mobile devices, diagnosing and resolving various technical issues
- Manage incident and service requests, ensuring timely resolution in accordance with Service Level Agreements
- Deploy, configure, and maintain IT assets, including desktops and mobile devices, while supporting endpoint management tools
Required Qualifications
- Preferred Bachelor's Degree in Information Technology or Computer Science
- 3-7 years of experience in IT Support, Service Desk, or Desktop Support roles
- Proficiency in Windows 10/11 Administration and Microsoft 365 services
- Experience with Active Directory, Group Policy, and IT Service Management (ITIL)
- Familiarity with network fundamentals, including TCP/IP, DNS, and DHCP
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,855 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
