IT Support Analyst
Job Summary
As the first point of contact for end-users seeking technical assistance, the full-time remote IT Support Analyst will provide front-line support, troubleshoot hardware and software issues, and ensure high customer satisfaction while maintaining IT service operations.
Key responsibilities:
- Respond promptly to user inquiries via phone, email, or ticketing system, providing technical support and guidance
- Troubleshoot and resolve basic hardware, software, and network issues remotely, adhering to defined SLAs
- Log, categorize, and prioritize support tickets, tracking and updating the status to ensure timely resolution
Required qualifications:
- Associate's degree in Information Technology or a related field, or equivalent work experience
- 1-2 years of experience in IT support or a related customer service role
- Proficiency with common operating systems, such as Windows 10/11 and MacOS, as well as Microsoft Office 365
- Basic understanding of networking concepts and hardware components
- Familiarity with Active Directory and experience performing basic functions like password resets
Complete Job Description
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