IT Support Analyst
Job Summary
Providing remote IT support to end users, the full-time IT Support Analyst will troubleshoot desktop PCs, mobile devices, and VPN connectivity, while managing user access and documenting IT processes to ensure a reliable end-user experience.
Key responsibilities
- Troubleshoot and resolve issues with desktop PCs, mobile devices, and VPN connectivity
- Manage user access, incidents, and service interruptions to maintain consistent service
- Analyze HL7 messages and collaborate on implementing permanent solutions for recurring system issues
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience preferred
- Experience supporting healthcare IT environments, including PACS systems and radiology workflows
- Proficiency with software installation, configuration, troubleshooting, and hardware
- Prior Healthcare IT experience with effective on-call support capabilities
- Strong customer service skills with critical thinking and creative problem-solving abilities
Complete Job Description
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