IT Support Analyst I

Job Summary

A company is looking for an IT Support Analyst I to provide first-level technical support remotely.

Key Responsibilities

• Serve as the first point of contact for technical assistance via phone or email
• Perform remote troubleshooting and guide customers through the problem-solving process
• Record issues and resolutions, and follow up with customers on their status

Required Qualifications

• High school diploma or equivalent; education in Information Technology or related field preferred
• HDI or A+ certification preferred; HDI certification required within 1 year of hire
• 1-2 years of IT technical support experience preferred
• Experience with ServiceNow ticketing system and troubleshooting O365, Windows 11, and VPN
• Knowledge of networking concepts and proficiency in Windows operating systems