IT Support Analyst I

Job Summary

A company is looking for an IT Support Analyst I to provide first-level technical support remotely.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform remote troubleshooting and determine the best solutions based on customer issues
• Record events and problems, follow up on customer status, and suggest improvements to procedures

Required Qualifications

• Minimum high school diploma or equivalent in Information Technology, Computer Science, or related field
• Industry-specific certifications such as HDI, MCP, Network+, and A+ preferred; HDI certification required within 1 year of hire
• 1 - 2 years of experience providing IT technical support preferred
• Strong understanding of IT service management principles and practices
• Proficiency in Windows operating systems and common business applications