IT Support Analyst I

Job Summary

A company is looking for an IT Support Analyst I to provide first-level technical support to employees and clients.

Key Responsibilities

• Serve as the first point of contact for technical assistance via phone, chat, and email
• Perform remote troubleshooting and resolve customer issues related to hardware, software, and network connectivity
• Record incidents and resolutions, and follow up on customer status and feedback

Required Qualifications

• Minimum high school diploma or equivalent in Information Technology, Computer Science, or related field
• Preferred industry certifications include HDI, MCP, Network+, and A+; HDI certification required within 1 year of hire
• 1-2 years of experience providing IT technical support preferred
• Knowledge of Microsoft Windows, MAC OS, and various software platforms