IT Support Analyst I
Job Summary
Providing first-level technical support remotely, the full-time IT Support Analyst I will assist employees and clients with incident management, password resets, and software issues during the 3rd shift from Sunday night to Thursday morning.
Key responsibilities:
- Serve as the first point of contact for technical assistance via phone, chat, and ServiceNow
- Perform remote troubleshooting and guide customers through the problem-solving process
- Document issues and resolutions while collaborating with leadership to enhance customer support
Required qualifications:
- Minimum high school diploma or equivalent in Information Technology, Computer Science, or related field
- Preferred industry certifications include HDI, MCP, Network+, and A+; HDI certification required within 1 year of hire
- 1-2 years of experience providing IT technical support via phone, chat, or email preferred
Complete Job Description
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