IT Support Associate

Job Summary

A company is looking for an IT Support Associate to provide entry-level technical support and customer service.

Key Responsibilities

• Respond to and resolve a high volume of simple to moderately complex IT issues from customers
• Document and track customer issues in the call tracking system to ensure timely resolution
• Provide after-hours support as needed and escalate calls to appropriate departments

Required Qualifications

• 1+ year of experience in customer service or technical support
• Basic understanding of IT systems and computer issues
• Ability to work remotely and manage time effectively
• Familiarity with call tracking systems is a plus
• Willingness to provide support after hours as required