IT Support Center Analyst

Job Summary

A company is looking for an IT Support Center Analyst, fully remote position focused on providing technical support to clients.

Key Responsibilities

• Resolve problems reported to the service desk via phone or web tickets
• Provide first-level contact and problem resolution for customer issues
• Communicate timely updates on ticket status and resolution

Required Qualifications

• Experience in the Customer Service industry
• A+ Certification preferred but not required
• Enrolled in IT-related class, certification training, or degree preferred, but not required
• Experience providing technical assistance over the phone
• Able to multi-task and work in a fast-paced environment