IT Support Coordinator

Job Summary

Serving as the first line of support for end users, the full-time remote IT Support Coordinator will manage troubleshooting for hardware, software, and network issues while provisioning IT resources and ensuring compliance with security policies.

Key responsibilities:

• Serve as the initial contact for resolving employee hardware, software, and network issues
• Provision IT resources and ensure security configurations align with company policies for new hires
• Support IT security policies and assist with access control management and device security compliance

Required qualifications:

• Associates degree or relevant tech certifications preferred
• 2-4 years of experience in a tier 1 IT helpdesk position required
• In-depth knowledge of provisioning and supporting Macbook and Chromebook devices
• Strong experience with SaaS technologies such as Okta and Google Workspace Administration
• Hands-on experience managing IT services like MDM and SSO with an understanding of endpoint security controls