IT Support Coordinator

Job Summary

Providing advanced IT support to multiple countries, the full-time remote IT Support Coordinator will resolve complex issues related to Microsoft 365 and software applications while ensuring reliable IT services in locations with limited infrastructure.

Key responsibilities

• Deliver advanced IT support and troubleshoot issues across various RI country programs
• Act as the primary IT contact for designated country offices, ensuring timely support and business continuity
• Manage user accounts and system access, coordinating software licensing and technology procurement

Required qualifications

• Proven experience in IT support across multiple locations
• Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments
• Experience with software licensing and vendor coordination
• Ability to work in complex, high-risk, and multi-cultural environments
• Familiarity with Starlink systems and Arabic language skills preferred