IT Support Coordinator

Job Summary

Coordinating IT support activities, the full-time Services Support Coordinator will manage support requests, optimize workflow processes, and generate reports to enhance departmental efficiency while working remotely.

Key responsibilities

• Coordinate IT support requests and ensure timely resolution through effective communication with internal teams and end-users
• Manage and optimize IT support workflow processes to enhance departmental efficiency
• Generate reports to support decision-making and process improvements

Required qualifications

• High School Diploma required
• One (1) plus years of related professional work experience or equivalent combination of education and/or experience
• Proficiency in using IT support tools and software to facilitate efficient operations
• Strong organizational and time management skills to handle multiple IT support requests
• Results-oriented mindset with a focus on achieving IT service-related goals