IT Support Desk Technician

Job Summary

Providing exceptional customer service, the full-time IT Support Desk Technician will focus on employee onboarding, account provisioning, and day-to-day help desk operations while working onsite during Pacific Time hours.

Key responsibilities

• Deliver technical support to internal and external users through various communication channels
• Manage support ticket queues, ensuring timely resolution and accurate documentation
• Coordinate new hire onboarding activities, including account creation and hardware deployment

Required qualifications

• Minimum of three years of experience supporting enterprise desktop environments, including Windows 10 and 11
• Proficient in Active Directory administration and Microsoft 365 support
• Experience with PC deployment, endpoint security, and remote user support
• Knowledge of TCP/IP networking and mobile device management solutions
• Experience in the mortgage banking, lending, or real estate industry is preferred