IT Support Engineer

Job Summary

A company is looking for an IT Support Engineer to help scale internal IT processes and provide support to a globally distributed team.

Key Responsibilities

• Ensure new joiners have the right hardware, software, and access for a smooth onboarding experience
• Resolve help desk requests and support employees with technical issues
• Administer and maintain the Google Workspace environment and manage IT equipment lifecycle

Required Qualifications

• Hands-on experience with Mobile Device Management (MDM) tools
• Experience in hardware management, including procurement and logistics
• Proficient in administering Google Workspace in a company setting
• Familiarity with security best practices and their implementation
• Experience troubleshooting hardware or software issues, especially with MacOS