IT Support Engineer

Job Summary

A company is looking for an IT Support / Systems Engineer.

Key Responsibilities

• Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues and maintaining customer service standards
• Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents
• Support endpoint deployment and device management across macOS and Windows environments

Required Qualifications

• Strong experience supporting macOS and Windows environments, including device management platforms
• Hands-on administration experience with at least three productivity or collaboration platforms
• Working knowledge of SOC II compliance principles and security best practices
• Experience using Jira Service Management or comparable ticketing systems
• Bachelor's Degree or equivalent experience in technology