IT Support Engineer

Job Summary

A company is looking for a Support Engineer.

Key Responsibilities

• Serve as a Tier 2 escalation point handling both basic and complex IT issues
• Troubleshoot and resolve problems related to desktops, applications, servers, networking, and virtualization
• Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction

Required Qualifications

• Minimum 5+ years' experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferred
• Associate's degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred
• Proficiency in Windows OS support, Microsoft 365 administration, and Active Directory management
• Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewalls
• Hands-on experience with virtualization environments and terminal servers