IT Support Engineer

Job Summary

A company is looking for an IT Support Engineer responsible for providing technical assistance, maintaining computer systems, and troubleshooting hardware and software issues.

Key Responsibilities

• Provide first-line and second-line technical support to employees or customers
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot network connectivity issues and maintain network devices

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or related field
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, or Cisco Systems CCNA
• Knowledge of operating systems (Windows, macOS, Linux)
• Experience with help desk or ticketing systems
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPN)